Policy

LITTLE GEMS JEWELLERY  POLICY/ TERMS OF BUSINESS

Contact Details:

Little Gems Jewellery Shop

Wayside Cottage, Reading Road, Burghfield Common, Reading, RG7 3BU

Berkshire, United Kingdom

Phone: 0118 983 2235

Email:  anne@littlegemsjewellery.co.uk

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk

MAKING A PURCHASE Making a purchase could not be easier.  Just browse our store and add any items you wish to buy into the shopping cart. When you have finished your selection, click on “checkout” and you will be asked for a few details we need,to be able to complete the order.

We accept Paypal/credit/debit card payment.

When confirmation of order is received this will indicate that we have received your order.

SHIPPING & HANDLING Little Gems will endeavour to deliver all items within 3-5 working days once full payment has been received/cleared. Orders are sent via Royal Mail and require a signature.  Should a person who placed the order not sign for it (for example when delivered to a work address) this will constitute a completed delivery.

Postage costs are as follows:

�Free 1st Class Royal Mail  (Recorded Delivery for orders over �35 (UK Mainland only) Proof of posting always obtained.

�9.50 set fee for International Postage & Packing

All prices include VAT. Little Gems are not responsible for any import charges made to destinations overseas.  Customs and Duty will be the responsibility of the purchaser.

Currency Conversion  Whilst all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site,such conversion rates are estimates only of conversion rates that may apply to a transaction.  These rates are provided for information purposes only  without express or implied warranty.  The Currency Conversion Rates should not be relied upon as actual Currency Conversion Rates that may be applied to any transaction as such rates will frequently fluctuate over time and vary between various financial providers.

Credit Card Security  When the order is placed at our website, credit card numbers are passed directly to the payment gateway provider, where they are encrypted using the latest industry standards. Sensitive payment details are not held anywhere on our site.

Guarantee  All our products come with a 30 day guarantee with the exception of rings ordered in the wrong sizes.

Allergic Reaction  Some people can have an allergic reaction to silver products.  Little Gems cannot accept any responsibility whatsoever for the consequences of an allergic reaction to any item they sell.

Privacy Policy  Little Gems do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment.  In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used, and to store your details if you select the “remember me” option.  They are also used after you have logged on as part of that process.  You can turn off cookies within your browser  by going to “Tools / Internet Options / Privacy” and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from other features that use cookies. Data collected by this site is used for:

1.                 Take and fulfil customers orders.

2.                 Administer and enhance the site and service.

3.                 Only disclose information to third parties for goods delivery purposes.

Jurisdiction  The contact shall be governed by the laws of England,and the buyer agrees to submit to the non-exclusive jurisdiction of the English Courts.

Returns Policy  Little Gems endeavours to supply it jewellery following the highest levels of inspection and service.  However, we operate a simple returns policy.

No refunds/exchanges are available for earrings for hygienic reasons, or rings ordered to a specific size. Please ensure you order the correct size ring as we cannot exchange/refund for wrongly ordered sizes or exchange/refund rings at all.  A ring sizing system is offered on the website.  In particular, please note that our manufacturers supply rings within a tolerance of /- 2 metric sizes to allow for variations.

We offer a simple returns policy.  Please check your goods on delivery.  If items do arrive damaged/faulty please let us know within 7 days and arrange to post them back.  We will reimburse you for these extra postage costs.  Please contact us first for a returns number.  If you do not inform us within 3 days then we will have no liability for items said to be damaged/faulty on delivery.  Please sendback items via a signed for postal service for your own proof of delivery.

If any item is not in stock, we will aim to notify you within 24 hours and we will offer you the choice of placing the order on “backorder” for future delivery as soon as the items comes into stock, or to choose an alternative item instead.  We try to have large stocks of jewellery available to avoid items being out of stock and you can call in advance of placing your order to check stock.

We have made every effort to display our items as accurately as possible.  However as colours and images vary depending on your own monitor and browser we are unable to guarantee that items will be exactly as seen on your monitor.  Most products have been described with sizes/lengths given being as close as possible.

In the rare event that items are incorrectly priced on the website, Little Gems reserves the right not to supply that item at said price.  The normal price will be offered instead.

Under the current Distance Selling Regulations, all website purchasers have the right to cancel and return items within 7 days from receipt of goods.

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